FREIGHT:
1. As specified on the front cover sheet or as indicated by the applicable program(s) as offered by RUKO / RYNOBLADE KNIVES, LLC.
2. Backorders will be shipped as per the freight terms specified on the order from which they arise.
PAYMENT TERMS: All first-time orders will be shipped COD unless credit has been established or can be prepaid (prepaid = payment with order). Customer must specify their choice. Open account shipments are available after credit limits and terms have been established. COD charges and handling fees are the responsibility of the customer. All other special charges, storage charges, and special fees are to be paid by the customer. Terms for open account are specified on the front cover or as indicated by the applicable program(s) offered by RUKO / RYNOBLADE KNIVES, LLC. Overdue accounts will be charged 1.5% per month late charge. Count starts from the 31st day. All merchandise remains the property of RUKO / RYNOBLADE KNIVES, LLC until merchandise is paid in full.
ORDER CONFIRMATION: All orders are subject to RUKO / RYNOBLADE KNIVES, LLC approval. RUKO / RYNOBLADE KNIVES, LLC reserves the right to refuse orders, cancel part of orders, and allocate shortages without any obligation. All orders with specific delivery dates and other specific instructions have to be signed by the president or next in charge to make them valid. RUKO / RYNOBLADE KNIVES, LLC does not assume any responsibility for any agreement made by any of their agents, representatives, and/or employees other than those shown in the current price list.
BACK ORDERS: RUKO / RYNOBLADE KNIVES, LLC will endeavor to stock most merchandise at all times (except special orders) for immediate shipment. Back orders will be shipped at the prices shown in the original order. Booking orders will be shipped at prices shown on the original booking order.
SHIPPING CLAIMS (LOST SHIPMENTS): In order for RUKO / RYNOBLADE to trace lost shipments or submit claims for missing merchandise, it is very important to notify RUKO / RYNOBLADE at the earliest possible time and under no circumstances later than 45 days from invoice date. If a carrier refuses to accept a claim for lost shipment because the time lapse exceeds its liability period, loss shall be incurred by the dealer.
MISSING MERCHANDISE: Step 1: If merchandise is missing on arrival or broken, it is absolutely necessary to contact the carrier immediately for inspection of the shipment in question. This is standard procedure by all insurance companies. Keep wrappings and merchandise on hand regardless of whether the parcel has been damaged or seems intact (possible concealed pilferage). All losses not following this standard procedure are incurred at the customer's expense.
Step 2: Send us the inspection report or write to us if the carrier gave you a verbal OK over the telephone to file a claim without an inspection report. Send along a piece of wrapping with address and postage on it. We will replace the missing merchandise free of charge and file a claim with the carrier.
RETURNS: Returns of merchandise will not be accepted under any conditions unless authorized in advance by RUKO / RYNOBLADE KNIVES, LLC. An authorization for return (RMA) must be obtained prior to the return and must accompany the return shipment. A minimum 15% restocking fee will be charged on all authorized returns. Only product in original packaging will be accepted for return. Repairs and work to put the returned merchandise into saleable condition will be charged in addition to the 15% restocking fee. All returns must be prepaid and insured. If the return is made because of RUKO / RYNOBLADE’s error, the forwarding fees will be credited. Returned merchandise will be credited at prices invoiced. Claims must be made within four (4) weeks of invoice date. Items in their original factory boxes will be accepted only.
WARRANTY: All RUKO and RYNOBLADE products (excluding expandable batons, kubatons, and throwing knives) are covered by a lifetime warranty against defects in materials or manufacturing to the original consumer purchaser. Defective products will be repaired or replaced with the same or a substitute item of equal value at RUKO / RYNOBLADE’s sole discretion. This warranty does not cover transportation charges to RUKO / RYNOBLADE, loss, self-repair, or damages due to misuse, abuse, or lack of normal maintenance.
WARRANTY & REPAIR POLICY: All merchandise returned for repair must include an explanatory note outlining the specific problems.
WARRANTY DISCLAIMER: Due to the nature of the product(s), the aforementioned warranty does not apply to expandable batons, kubatons, or throwing knives. Only the baton or throwing knife sheath is covered under the aforementioned warranty.
RETURNS / WARRANTY: Goods to be returned for credit or repair must be sent freight prepaid and insured to: RUKO / RYNOBLADE KNIVES, LLC, 8175 E Evans Road, Unit 15451, Scottsdale, AZ 85260, or any other location as directed by the company.